Date of Last Revision: 02/19/26
Kelnah, Inc. ("Kelnah," "we," "us," or "our") is a Delaware C Corporation that operates a web-based bereavement platform accessible at kelnah.com (the "Site") and through related web-based tools and services (collectively, the "Service"). These Terms of Service ("Terms") govern your access to and use of the Service.
By accessing or using the Service in any way, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not access or use the Service.
We may update these Terms from time to time. When we do, we will revise the date at the top of this page. If we make material changes, we will let you know through the Service or by other reasonable means. Your continued use of the Service after changes take effect means you accept the updated Terms.
PLEASE READ THESE TERMS CAREFULLY. THEY INCLUDE AN AGREEMENT TO RESOLVE DISPUTES THROUGH BINDING ARBITRATION RATHER THAN IN COURT, AND A WAIVER OF YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION. SEE SECTION 10 FOR DETAILS.
Kelnah is a web-based platform delivered through funeral homes and death care providers. It gives families and their communities a central place to access service details, share tributes, coordinate attendance, send condolence messages, and stay connected through remembrance. Kelnah is not a social media platform and is not intended for general public use outside of a specific bereavement context.
You must be at least 18 years of age to use the Service. By using Kelnah, you represent that you are 18 or older. If you are accessing a page on behalf of a minor family member, you take responsibility for ensuring their use is appropriate.
Kelnah pages are created and managed by funeral home partners on behalf of the families they serve. Access to a specific page may be shared by the funeral home or family coordinator. Some features of the Service may require you to provide your name, email address, or phone number.
Our Privacy Policy, located at kelnah.com/privacy, explains how we collect, use, and protect your personal information. By using the Service, you agree to the practices described there. Our Privacy Policy is incorporated into these Terms by reference.
In Short: We only text you if you ask us to, and you can stop at any time.
If you provide your phone number on a specific obituary or memorial page and check the SMS consent box, you are agreeing to receive text message updates related to that specific page. Consent is page-specific, opting in on one page does not sign you up for messages from any other page or service.
Message frequency varies. Message and data rates may apply. To stop receiving messages at any time, reply STOP to any message from us. To request help, reply HELP. For more detail on how we handle SMS communications, please see our Privacy Policy.
Kelnah does not sell, share, or rent phone numbers or SMS consent data to third parties for marketing purposes.
When you submit tribute messages, photos, condolence notes, or any other content to the Service ("User Content"), you are responsible for it. You represent that you have the right to share it and that it does not violate anyone else's rights.
By submitting User Content, you grant Kelnah a non-exclusive, royalty-free license to display, store, and use that content in connection with operating the Service. We will not use your User Content for advertising or sell it to third parties.
Kelnah exists to support families during one of the hardest times in their lives. We ask that everyone who uses the Service treat it, and each other, with that in mind. You agree not to use the Service to:
Kelnah reserves the right to remove any content and suspend or terminate any account that violates these Terms or that we determine, in our sole discretion, is harmful to our users or the integrity of the Service.
Kelnah does not review all User Content before it is posted. We are not responsible for content submitted by other users, but we will act on reported violations. If you see something that you believe violates these Terms, please contact us at the address in Section 12.
In Short: Funeral homes set up and manage pages through Kelnah on behalf of the families they serve.
Kelnah is made available to families through funeral homes and death care providers who have entered into a separate agreement with us ("Partners"). Partners are responsible for setting up and managing the pages associated with their services, and for ensuring that their use of Kelnah complies with these Terms and applicable law.
Partners may have access to RSVP information, tribute content, and other details associated with the pages they manage. Our agreements with Partners prohibit them from using that information outside of the service for which it was collected, or from contacting users for unrelated marketing purposes.
Kelnah is not responsible for the independent actions of funeral home partners outside of the platform.
The Service, including its design, software, text, graphics, and other content created by Kelnah, is owned by Kelnah, Inc. and is protected by copyright, trademark, and other applicable law. You may not copy, modify, distribute, sell, or create derivative works from any part of the Service without our prior written permission.
The Kelnah name, logo, and related marks are trademarks of Kelnah, Inc. Nothing in these Terms gives you a license to use them. All goodwill arising from any permitted use of our marks belongs to Kelnah.
We respect intellectual property rights and ask our users to do the same. If you believe that content on the Service infringes your copyright, please send us a written notice that includes:
Please send copyright notices to: anthony@kelnah.com with the subject line "DMCA Takedown Request," or by mail to the address in Section 12.
The Service may include links to or integrations with third-party websites, tools, or services. These third-party services are not controlled by Kelnah and are subject to their own terms and privacy policies. We are not responsible for the content, accuracy, or practices of any third-party service, and a link or integration does not imply our endorsement.
Your interactions with third-party services are between you and them. Kelnah has no liability for any loss or harm arising from your use of third-party services.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. KELNAH AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS (COLLECTIVELY, THE "KELNAH PARTIES") EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
THE KELNAH PARTIES MAKE NO WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, OR THAT ANY DEFECTS WILL BE CORRECTED. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE KELNAH PARTIES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, REVENUE, GOODWILL, OR PROFITS, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT WILL THE KELNAH PARTIES' TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID KELNAH IN THE SIX MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
Some states do not allow certain limitations on liability, so the above may not apply to you in full. If you are dissatisfied with the Service or these Terms, your sole remedy is to stop using the Service.
You agree to defend, indemnify, and hold harmless the Kelnah Parties from any claims, losses, damages, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your User Content, or your violation of these Terms or any rights of another person. Kelnah reserves the right to assume control of the defense of any matter subject to indemnification by you, and you agree to cooperate with our defense.
If you have a concern about the Service, we want to hear about it. Most issues can be resolved by reaching out to us at anthony@kelnah.com. Please describe the issue and what you're hoping to resolve, and we'll do our best to address it promptly.
If we're unable to resolve a dispute informally, either party may initiate the process below by sending a written Notice of Dispute to the other party describing the claim and the relief sought. We will have sixty (60) days to try to resolve the dispute before either party may initiate arbitration.
If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved through binding individual arbitration, not in court — except that either party may bring qualifying claims in small claims court.
Arbitration will be conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as modified by these Terms. Information about the AAA is available at adr.org. The arbitrator may award the same relief a court could award on an individual basis.
YOU AND KELNAH EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE PROCEEDING. CLAIMS MAY ONLY BE BROUGHT ON AN INDIVIDUAL BASIS.
If the class action waiver above is found unenforceable for a particular claim, that claim must be brought in court and not in arbitration. All other claims will remain subject to arbitration.
These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law provisions. For any disputes not subject to arbitration, you and Kelnah consent to the personal jurisdiction of the state and federal courts located in Massachusetts.
Any claim or cause of action arising out of or related to these Terms or the Service must be filed within one (1) year after the claim arose, or it is permanently barred.
Kelnah may suspend or terminate your access to the Service at any time, with or without notice, if we believe you have violated these Terms or for any other reason at our discretion. We may also discontinue the Service or any part of it at any time.
Upon termination, your right to use the Service ends immediately. Sections of these Terms that by their nature should survive termination, including intellectual property, disclaimers, limitation of liability, and dispute resolution, will continue to apply.
These Terms, together with our Privacy Policy and any other terms incorporated by reference, constitute the entire agreement between you and Kelnah regarding the Service and supersede any prior agreements.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it enforceable.
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
You may not assign or transfer these Terms or any rights under them without our prior written consent. Kelnah may assign or transfer these Terms without restriction.
Kelnah will not be in default of these Terms due to any failure or delay caused by events beyond our reasonable control, including natural disasters, acts of God, epidemic, war, civil unrest, or infrastructure failures.
If you have questions about these Terms, or to report a violation, please contact us:
Kelnah, Inc.
53 Crosstown Avenue
Boston, MA 02132
United States
Email: anthony@kelnah.com
These Terms of Service were last revised on 02/19/26. Kelnah, Inc. is a Delaware C Corporation.